The challenge
Existing:
80 different call center applications with no common communication protocol.
Required:
1 single system to centralize reporting, routing, administration and workflow management.
Our approach
Aspect Software worked with the Modularis Advisory Team to set a course and establish the design before developing the new system using Accelerator.
The outcome
In addition to being on-time, on-budget and in-scope, the new Unified Command and Control System (UCC) achieved the following:
- Given the highest quality score of any Aspect product ever.
- Received Product of the Year award from Internet Telephony Magazine.
- ROI achieved in 3 month
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We get it. You have a lot of money on the line. Give us a call to learn more about the Modularis approach and how we can help you drive your business forward.
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